Delivery & Returns

Delivery Methods

We send all orders via tracked, signed-for or guaranteed postage. Shipping is free in the the UK for orders over £100, and free to the EU for orders above £200.

Our standard service is Royal Mail 1st Class Recorded Delivery. According to the Royal Mail website they aim to deliver 93% of first class mail by the next day but this is not guaranteed and delivery could take up to 5 days. We say that you should allow 2-5 days for first class post to the UK. If you absolutely need delivery by the next day, you should choose one of the guaranteed services at checkout. Royal Mail orders received before 3:30pm will be shipped the same day. Weekend orders will be posted on Monday morning.

In order to maintain a consistently high level of service, The Eyelash Emporium applies a surcharge for delivery to remote areas. You will be contacted directly on these occasions.

Orders shipped by Courier should be booked before 1pm to ensure collection on the same day.

Cancellation of Orders & Returned Goods Policy

We strive for complete customer satisfaction throughout our entire product range. However you may either wish to exchange the item for another on rare occassions. Your rights under the E-Commerce Regulations [2002], Distance Selling Regulations [2000] and the Sale of Goods Act (1979) are acknowledged and unaffected by this policy.

If you do wish to either return or exchange your purchased products, please follow the guidelines below:

Under the Distance Selling Regulations [2000] you have the right to cancel, but you must notify us of returns within 7 days of receiving your order. Please contact us either by email (lashes@eyelashemporium.co.uk), 01753 650656 or in writing to explain the problem with your item and notify us of the return.

Claims for goods damaged in transit must be made within 7 days of receiving your order.
For refunds and exchanges you must return the original item to us with the original packaging and in new condition. The contents and quantity of the product must be as originally sold. Unfortunately we cannot except returns of tweezers for hygiene reasons.

All returned goods must properly packed and sent by recorded delivery.
Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description (1-2 sentences) about why you are returning the products.

Once an order has been despatched; return postage will only be refunded if the products are deemed to be faulty as defined in the Sale of Goods Act 1979. Additionally, we are unable to offer refunds for the initial postage costs of your order unless the returned products are deemed faulty.
Refunds for cancelled and returned goods will be made as soon as possible and within 30 days of the notification of cancellation as required by the regulations.

See terms of sale for more info here.

Return Address
The Eyelash Emporium Returns 
C/O Grafton International
Freepost WV1799
Relay  Business Park
Tamworth Staffordshire
B77 5PT
01753 650656
lashes@eyelashemporium.co.uk